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Pacific Urns Guarantee and Warranty

Pacific Urns Guarantee:

Pacific Urns is committed to supplying only the finest quality Cremation Jewelry to our customers. Our jewelry urns are available worldwide and offers value for money which is unmatched by any other manufacturer. Our Jewelry Urns are made to the highest standards, from the finest precious metals and are individually inspected for defects or faults and we guarantee your satisfaction.

Should there be any reason you are not satified with your purchase please contact Pacific Urns customer service.


Jewelry Cremation Urn Warranty:

Your Cremation Jewelry Urn is under warranty for all manufactured or shipping defects. 

**Pacific Urns is not liable for lost or stolen jewelry urns.


Chain Warranty: **Warranty will become void if chain is altered or previously repaired in any way.

Sterling Silver Chains:

We purchase our sterling silver chain from a Canadian manufacturer and your silver chain has a lifetime and unlimited warranty. Please contact the retailer you purchased our product from, or the closest retailer to you that carries our product and ask them to send us the chain, or all its pieces, and we will send you a new chain at no charge.

Gold Chains:

Our gold chain comes with a one year warranty; we only request that you send us the chain and all its pieces within 1 year of your purchase date, and we will send you a new chain at no charge.

Shipping charges are the responsibility of the consumer.


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