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FAQs

  1. What is MSRP?
  2. How can I place my order?
  3. How do I fill and set the screw in my Urn?
  4. How Can I Maintain & Care for my Urn?
  5. What is Rhodium Plating?
  6. How Can I Maintain & Care For My Chain?
  7. Is my Cremation Jewelry Urn Waterproof?
  8. What is Included with my Cremation Jewelry Urn?
  9. Do I Fill the Cremation Jewelry Urn myself?
  10. Does the Cremation Jewelry Urn seal tightly?
  11. How much of the cremated remains will go into a Jewelry Urn?
  12. Can I Only put cremated remains in my Cremation Jewelry Urn?
  13. Can my Cremation Jewelry Urn be Engraved?
  14. Are all your Cremation Jewelry Urns able to be Filled?
  15. Are there other shapes of Cremation Jewelry Urns?

What is MSRP?

MSRP is short for Manufacturer Suggested Retail Price.

Retailers may sell for less and Pacific Urns MSRP does not include shipping or provincial/state taxes.

International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; please contact your local customs office for further information.

 


How can I place my order?

Please view our Store Locater to find a retailer in your area that carries Pacific Urns Jewelry Urns. If a retailer is not in your area please contact us.

 


How can I fill and set the screw in my urn?

 


How Can I Maintain & Care for my Urn?

All cremation jewellery urns made by Pacific Urns are rhodium plated and will not tarnish. Possible discoloration may come from wearing your jewellery in showers, bath tubs, swimming pools, hot tubs or a reaction with medication being taken. As a preventative  measure we suggest not wearing your urn jewellery while bathing, swimming or sleeping.

 


What is Rhodium Plating?

Rhodium is the whitest of the Platinum family and eliminates the possibility of any and all tarnish buildup. Due to it's durability it will keep it's high polish shine virtually forever. This process is also a benefit for those customers that have allergies or reactions to nickel, which is inevitably in all sterling silver and white gold. This thin layer of Rhodium is essentially inert to the skin and hypoallergenic, therefore no reaction can take place.

 


How Can I Maintain & Care For My Chain?

Tarnish is a natural process and is defined as; "a dulled luster or finish caused by a thin deposit of dirt which discolors the surface of metal and is easily removed."

Chain Coloration/Tarnish: A tarnish resistant alloy is used in the Sterling Silver chains we purchase however there is a risk your chain may, over time tarnish. If this becomes the case we suggest you use a silver cleaning solution to clean your chain, this is available at most department or hardware stores. Instructions for use will be included with product.

Possible chain discoloration may come from wearing Sterling Silver in showers, bath tubs, hot tubs; sleeping with your chain on, or a reaction with medication being taken.

 


Is my Cremation Jewelry Urn Waterproof?

Once sealed all our Urns are water resistant however we suggest you remove all Jewelry prior to showering, bathing, swimming, being in a hot tub or sleeping.

 


What is Included with my Cremation Jewelry Urn?

Sterling Silver Cremation Urns come with a Sterling Silver chain to match your pendant, a jewelry box display case, Sterling Silver Funnel & a small polishing cloth with instructions how to maintain your Jewelry Urn.

Gold Urns come with a jewelry box display case, Sterling Silver Funnel & a small polishing cloth with instructions how to maintain your Jewelry Urn.

**10K Gold chains may be purchased separately for your Gold Jewelry Urns.

 


Do I Fill the Cremation Jewelry Urn myself?

We recommend you use a 3-4 mm flat head screwdriver to close your Jewelry Urn. Your Jewelry ships with a Sterling Silver funnel that will allow you to fill the Urn yourself. If you are not comfortable filling the Jewelry Urn yourself, your Funeral Home Director could be of assistance. We advise to keeping a small bit of the cremated remains in the event your Jewelry Urn is lost.

 


Does the Cremation Jewelry Urn seal tightly?

Yes! The countersunk threaded plug seals the cavity securely and the solid Sterling Silver, Gold or Platinum construction means it will resist almost any element. After your Urn has been filled and sealed we strongly recommend you not re-open it.

 


How much of the cremated remains will go into a Jewelry Urn?

The interior cavity is small and varies from model to model. The smallest of the Keepsake Urns internal volume is about the size of a pencil eraser.

 


Can I Only put cremated remains in my Cremation Jewelry Urn?

No, anything you like can be put into the Urn such as dried flowers, hair or earth from a burial ground. The only restriction being that it must be able to pass through the threaded hole and fit within the cavity. Most of our Cremation Urns have a space that ranges from 3 to 5 mm.

 


Can my Cremation Jewelry Urn be Engraved?

Most Urns are Engravable, but some models are not well suited. The Type, Depth and Amount of engraving will vary from piece to piece; we suggest keeping to a maximum of 10 characters. If you have any questions regarding Engraving on a specific item please contact Pacific Urns.

 


Are all your Cremation Jewelry Urns able to be Filled?

Yes! Every one of our designs is able to be filled with cremated remains, dried flowers, locks of hair or earth from the burial site.

 


Are there other shapes of Cremation Jewelry Urns?

Yes! There are other designs and styles that will be available periodically and we welcome all Custom Jewelry Urn requests. Please contact Pacific Urns for more information.

 

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How to Fill Video

Watch this informational video on how to fill and seal your Pacific Urns jewerly piece.

Our Guarentee

Pacific Urns is committed to supplying only the finest quality Cremation Jewelry to our customers. Our jewelry urns are available worldwide and offers value for money which is unmatched by any other manufacturer. Our Jewelry Urns are made to the highest standards, from the finest precious metals and are individually inspected for defects or faults and we guarantee your satisfaction.